Privacy Policy
Last Updated: September 2026 • Effective across metro.org.in and all regional city subdomains.
https://metro.org.in and our regional network subdomains (including delhi.metro.org.in, mumbai.metro.org.in, bengaluru.metro.org.in, etc.), our top priority is respecting and safeguarding the digital privacy of every commuter and visitor.1. Zero Personal Data Collection Policy
We believe in frictionless, anonymous public utility access. You are never required to register an account, sign in, or provide personal credentials (such as your name, mobile phone number, email address, Aadhaar details, or government identity) to use our route calculation, fare estimation, or station timetable tools.
We do not process, collect, or store any financial details, credit/debit card numbers, UPI IDs, or digital banking data. All ticketing links redirect commuters directly to official transport authority portals or authorized ticketing applications.
2. Client-Side Geolocation Processing
Our platform offers an optional "Nearby Metro Detection" feature to help commuters locate the closest operational metro line or station.
- Local Execution: Geolocation coordinates (latitude and longitude) obtained via the W3C Geolocation API are computed entirely within your local browser JavaScript runtime.
- Zero Server Logging: Your exact GPS coordinates are never transmitted to, logged in, or stored on our backend servers.
- User Control: You can grant or revoke location permissions at any time via your browser's site settings.
3. Browser Storage & Cached State
We utilize standard web technologies such as localStorage and sessionStorage exclusively on your device to enhance your user experience:
- Saving UI theme preferences (Dark / Light mode).
- Temporarily saving your most recent route origin and destination for convenient quick-access.
- Storing cached transit graph data for instantaneous offline-capable route calculations.
4. Google AdSense & Third-Party Advertising
To keep our public transit route calculator free and accessible to all citizens, we partner with third-party advertising vendors, including Google AdSense, to serve advertisements when you visit our website:
- Third-party vendors, including Google, use cookies (such as the DoubleClick DART cookie) to serve relevant advertisements based on a user's prior visits to this website or other websites on the Internet.
- Users may opt out of personalized advertising by visiting Google Ads Settings.
- Alternatively, you can opt out of a third-party vendor's use of cookies for personalized advertising by visiting aboutads.info.
5. Web Analytics & Server Logs
Like most online services, our servers and Google Analytics (GA4) automatically collect standard, non-personally identifiable diagnostic information:
- Browser type, language, and operating system.
- Referring URL and exit pages.
- Aggregate page views, route solver engagement, and performance metrics.
- Anonymized IP addresses used solely to monitor server health, mitigate malicious DDoS attempts, and ensure high availability.
6. Data Security & Global Privacy Compliance
We implement industry-standard HTTPS encryption across all web endpoints powered by Cloudflare's secure global edge network. Our privacy architecture complies with the principles of India's Digital Personal Data Protection (DPDP) Act, 2023, European GDPR, and California Consumer Privacy Act (CCPA).